Frequently asked questions
This page allows you to obtain detailed information on the use of our site Who-Called and thus help you to avoid the telephone scams. It will be updated regularly.
How can we help you? Your frequently asked questions
Since the launch of our website in France in 2021, it has become a valuable resource for users to share feedback on their phone calls. Our platform provides a space where people can communicate and interact with each other, and we are constantly working to make it even more user-friendly and effective. At Who-Called, we provide a service specifically tailored to users who want to know the source of an unknown call. Our main advantage is our dedicated smartphone app, Who-Called, which allows users to easily identify callers.
Rejoindre Who-Called est gratuit et offre un certain nombre d'avantages, tels que moins de publicités. L’application vous permet également de vous protéger du spam téléphonique, de bloquer les numéros malveillants, et de signaler à la communauté tout numéro nuisible.
The difference between the website and the Who-Called application is that the website is accessible from a web browser. Its role is to list comments and allow the community to report suspicious numbers. As for the app, however, it must be downloaded from an online app store such as Google Play Store. The advantage it offers is its ability to detect harmful calls and block them directly. In addition, it provides features such as multi-sim management and automatic blocking of numbers reported by the community. Better still, you can give your opinion on a phone call or a number, and identify directly and more easily a caller who is not in your contacts.
On this website, each member shares their personal experiences with intrusive calls. After receiving a suspicious call, a user can provide information about their interest in the number, geolocation, impressions, etc. This data will allow you to find out for yourself if it is a reliable number.
On this website, users share their own experiences with phone calls they receive from an unknown number. As such, the ratings and reviews they provide may not be entirely credible. Therefore, we do not guarantee the reliability of all reviews which appear on the site.
Yes, we reserve the right to delete or filter all discussions and comments that are damaging, annoying or embarrassing to other members. We process, review and identify comments that are the subject of requests first, so that we can take action if necessary.
If you come across offensive, annoying or damning comments on our site, you can report them to us and our team of moderators will handle your complaint. We will send you an email confirmation once the comment is removed.↵ - Removing or censoring a review: what are the reasons? Comments can be sanctioned by our moderators for several reasons. The main ones include: Any manifestation of inappropriate behavior (injuries, inappropriate or harmful comments);↵⇥-⇥Malicious criticism of a personal nature; No respect for the right to privacy; Disparaging words and insults; Court orders. If you have a problem with another user's behavior or feel that one of their comments violates our community rules, you can report it to our moderators. They will review the comment and take action if necessary. Personal comments or rule violations are not tolerated on our site, and we want to make sure everyone feels safe and respected.
If you would like to request the removal of a comment from our website, please fill out the contact form and we will review it as soon as possible. If we determine that the comment is defamatory or offensive, we will remove it.
Even though a comment has been removed from our website, it may still show up in online search results. In particular, when one or more users use the major search engines such as Google, Yahoo, Bing or Yandex. The site bots need time to recalculate the content of a website in order to index it. In fact, the time needed to complete a search engine optimization (SEO) project can vary depending on the engine, its algorithm and AI capabilities. In some cases, it only takes a few minutes; while in others, it can take several months.
We take the privacy of our users seriously and protect their identity and personal information. You can therefore post comments on our site anonymously and your IP address will be masked.
We are not responsible for the content or comments posted on our platform. Any legal issues that may arise are the responsibility of those who posted it. Our team of moderators will only remove posts that are subject to complaints.
If your number appears on our site without your consent, you may request that it be removed. To do this, you will need to fill out our form and provide documents proving that you are the legitimate owner of the number. At Who-Called, we take the privacy of our users seriously, you can read our policy about it on the following page ....
You probably mistyped the phone number. If you think it is really the right number, please contact us and we will try to correct the error.
We pay close attention to the quality of this forum and ensure that no one needs to know the author of a comment. However, there may be comments on the site that are illegal. As such, if you come across comments on our site that you feel are inappropriate, please contact the police for assistance in identifying the author. The vast majority of visitors to our site post comments anonymously. As a result, we do not have the names or email addresses of the authors.
You may encounter this type of problem when we determine that an initial request by you to remove a comment was unfounded, and you make a second request within a certain time frame. However, you can contact us if you insist and find your complaint relevant.
We only remove comments when they are considered illegal, defamatory, embarrassing, offensive or violate our terms and conditions.
Our platform allows users to share a wealth of information about unknown callers. They can share their opinions, as well as provide specific information, such as the mode of communication used by the caller and their location. In addition, users can provide information about the time slots during which they received calls from unknown numbers. All this allows us to build our database. We also use an open-source library called libphonenumber which allows us to obtain public information about a phone number (if it is a landline, a mobile, the city, the country, the operator of the number which are determined by its range, etc...).
One thing is clear, it is never easy to tell the difference between good and bad phone numbers. That's why we give you the opportunity to interact with hundreds of thousands of people to see for yourself how credible a number is. To do this, you can tap into the feedback, ratings and comments left by other users.
Our database does not contain information on the main holders of unknown telephone numbers, but we have a software package that allows us to identify them. It is the open source library libphonenumber which allows us to determine the city, the region or the country of the landline numbers. We also used this same library to determine the operator of a phone number. However, it is possible that the information is not up to date following the change of operator or that the library does not contain the right information updated by the operators. In addition, we never have access to the exact location of a number, which is prohibited by law for privacy reasons. Thus, only the city and country are determined by the number ranges.↵In addition, we also refer to the annual reports of the local authorities and we can use the archives of various telecommunications providers.
We work in partnership with a data hosting company, and the content you post on our forum is stored on a dedicated French server hosted by OVH. Your data is regularly stored on our site and continuously backed up
If the site is not working and you are unable to access it, download our application on your smartphone and contact us via the contact methods listed there.
Yes, the site is translated into different languages and we are working to translate it into as many languages as possible. Our goal is to help as many users as possible around the world, you can easily change the language at the following address ...
To access the blog, click on the three bars at the top right of the site. This will take you to the drop-down menu where the blog is located. On this blog, you will find the latest articles about current phone scams and our advice on how to deal with them. We also publish articles on telephone in general. You can access our blog via the following address: ....
There are different phone scams and different ways to deal with them and protect yourself. To avoid telephone nuisance, discover our latest articles on the subject on our blog at the following address ... . You can also download our application which effectively protects you from malicious calls and blocks unwanted numbers. Download it by clicking on the following link :
Yes, we encourage you to report a harassing number to the police. If a number is harassing, insulting or threatening you, your first priority should be to alert your local authorities (the police). Then, you can also report it via the Who-Called website or application to warn other users and encourage vigilance in case of calls from this number.
If you wish to contact us, we invite you to use our contact form. Fill in the required information correctly and we will respond immediately.